Cancellation and Refund Policy

1. 30-Minute Free Demo Trial

AiSender offers a free 30-minute trial for new users, during which you can explore the platform features, including the AI chatbot, bulk messaging, and automation tools, at no cost. Since no payment is required to start this trial, no charges are made, and no refunds are applicable during this period.

2. Strict Non-Refundable Policy for Subscriptions

After purchasing any of AiSender’s paid plans (monthly or yearly), the money is strictly non-refundable. We provide the 30-minute demo specifically so users can evaluate the tool and make an informed decision before committing financially.

If you wish to discontinue using the service, you may cancel your subscription before the next billing cycle to avoid future charges, but no refund will be issued for the current active billing period.

3. WhatsApp Account Age Requirement

To ensure a smooth experience with our unofficial automation platform, your connected WhatsApp account must be older than 3 months.

• If you attempt to use a brand-new WhatsApp account, you are highly likely to face restrictions from Meta (WhatsApp).
• AiSender is not responsible if the service fails to work due to the use of a new account.
• No refunds will be granted if your account is restricted, banned, or fails to connect because it does not meet this 3-month age requirement.

4. Exceptions: Service Failure

The only exception to our non-refundable policy is if AiSender is directly at fault for not fulfilling the service. If you experience continuous technical issues on our end that prevent the platform from functioning entirely, and these issues cannot be resolved by our technical team, a partial or full refund may be considered at the discretion of the Cluetraffic team.

5. Cancellation Policy

You may cancel your subscription at any time by contacting our support team. Cancellation requests should be submitted before the end of your current billing cycle to avoid charges for the next period.

Upon cancellation, your account remains active until the end of your paid billing period. No refund is issued for unused time within that cycle.

6. Non-Eligible Refund Cases

Refunds will absolutely not be granted in the following circumstances:

• Voluntary cancellation after a successful payment.
• Account suspension or ban by Meta/WhatsApp for policy violations or using a new number.
• Failure to use the platform after subscribing.
• Requests made after the billing cycle has ended.

7. Refund Process (For Eligible Technical Failures)

If you qualify for a refund due to an unresolvable technical failure on our end, please email us at cluetraffic.team@gmail.com with the subject line: “Refund Request – [Your Registered Email/Phone]”

Your request must include:

• Registered account email or phone number.
• Transaction ID or payment receipt.
• Clear documentation (screenshots, error logs) of the technical failure.

If approved, refunds will be processed within 10 business days to the original payment method.

8. Policy Amendment

AiSender and the Cluetraffic team reserve the right to update or modify this refund and cancellation policy at any time. Changes will take effect immediately upon posting on the website. Continued use of the platform after any such update constitutes acceptance of the revised policy.

9. Contact Us

For any billing or cancellation queries, please contact our support team: